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Mystery Shopping Project

Brook London has been providing sexual health services for young people for over 40 years. We are looking to ensure that our services are meeting the needs of LGBTQ young people and make improvements based on the suggestions of young people. If you are under 25, identify as LGBTQ and want to help improve Brook London's sexual health services, this project is for you.

The mystery shopping project will consist of:
  • Two two -hour training sessions focusing on the purpose of mystery shopping, developing scenarios and the ethical and safety issues involved.
  • A visit in pairs to one of our clinics, based in Brixton, Southwark and Euston.
  • Completing an online survey about your visit to the clinic to assess the service
  • Follow up visit from Brook outreach staff to develop recommendations for improvements to the service
  • Optional training on report writing if you would like to be involved in writing the report (this could also lead to us potentially providing ASDAN accreditation)

Throughout the project, we can offer:
  • Payment of travel expenses and food at the training sessions
  • Support and communication directly wtih you after the mystery shopping 
  • An opportunity to work with other LGBTQ young people across London 
  • Group activity of your choice to celebrate the end of the project (i.e. trip to the theatre and dinner out) 

We are looking to complete this project by December 2009, with training taking place in central London in September/October 2009. Please don't hesitate to get in touch with me if you have any questions or would like to get involved.

Contact details for Project Coordinator: Lindsay Starbuck | Young People's Participation Coordinator
Brook London | 374 Brixton Road London SW9 7AW
020 7733 9207 | 07596100031 email: